Six Sigma projects are primarily focused on customers. The other areas that Six Sigma projects focus on are:
- Improving the performance of Critical to Quality (CTQ)
- Reducing the number of complaints from customers.
- Reducing in-process or internal defects.
- Reducing warranty claims.
- Improving survey and customer research scores.
- Capturing feedback from staff members effectively.
- Increasing profits and revenue.
- Improving audit scores.
- Improving process performance and dashboard metrics.
- And, having better growth than competitors.
