Total Quality Management (TQM) is a structured system focused on satisfying customers by involving all members of an organization in improving the quality of products, processes, and resources. Sustained customer satisfaction, its main objective, is accomplished through systematic methods for problem solving, breakthrough achievement, and standardization derived from teaching quality leaders such as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran. There are no hard-line procedures for implementing TQM. The PDCA cycle, also known as the Shewhart Cycle or the Deming Cycle, is a popular TQM problem-solving tool.
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