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Most conventional organizations comprise departments and functions. A department head or functional head is responsible for all department deliverables. All department members should have clearly defined responsibilities for their respective tasks. Departmental tasks are expected to be performed on time and with quality. Every member of a department operates within a framework called a functional […]

QFD offers several benefits to organizations. It reduces design cycle time due to the decrease in design changes. It reduces the overall product development time because the focus is solely on satisfying key customer needs. It reduces overall cost by reducing design changes. It improves customer satisfaction because the development process is driven by the […]

Quality Function Deployment (QFD) is a structured approach followed by customer-driven organizations to transform customer requirements into their product specifications. The House of Quality (HOQ) is a diagram used by a product development team during the initial stage of the QFD process. It uses a planning matrix to define the relationship between customer requirements and […]

DFSS and DMAIC are two of the methodologies commonly used by organizations to implement. Six Sigma. Organizations with well-developed Six Sigma programs also run DMAIC and DFSS projects concurrently. Feature Description Focus DMAIC: Improving the existing products and services or processes.

Another roadmap of DFSS is DMADV, an acronym for five interconnected phases, namely Define, Measure, Analyze, Design, and Verify. This methodology is used in projects that involve creating a new product or process design. Define – The project goals are defined so that they are in line with customer requirements and enterprise strategies. Measure – […]

Identify The voice of the customer (VOC) is gathered and converted into technical requirements in this phase. A business case is then established and a project charter is prepared along with milestones. A team is also formed to carry out the project. Roles and responsibilities of the team members are also set during this phase. […]

In the Define phase, the Six Sigma team in a software product development company found that customers identified many issues in the beta version of its software. However, if all the issues raised were to be fixed, timelines would slip and the budget would increase. The team then calculated the number of changes and the […]

Organizations strive to eliminate three basic categories of waste in their business processes. Basic Waste Category are: Wasteful activity – Work that adds no value to a product or service. Eliminating such activities from business processes will help organizations cut cost. Unevenness – This denotes inconsistencies that exist in a business process. Unevenness and inconsistencies […]

A value-added activity is any activity that increases the worth of a product or service. It directly contributes to meeting customer requirements, and customers are willing to pay for it. Value-added activities also generate a positive ROI for an organization. Without these activities, the process will be affected. A lean team should analyze if activities […]

In a Lean manufacturing process, time and resources spent on conveying data and information are regarded as waste. Visual factory tools—such as signs, charts, check sheets, and more— simplify information and reduce resources and time consumed to make it accessible. Clear and concise real-time information and feedback regarding the status of a plant or a […]

Learn about the goals and principles of Lean in this article. Lean manufacturing has a few important goals, which have led many industries to implement lean in their production processes. The goals include: Improving quality to stay ahead of competition in the market. This is done by capturing customer requirements and redesigning operational processes to […]

Total Quality Management (TQM) is a structured system focused on satisfying customers by involving all members of an organization in improving the quality of products, processes, and resources. Sustained customer satisfaction, its main objective, is accomplished through systematic methods for problem solving, breakthrough achievement, and standardization derived from teaching quality leaders such as Philip B. […]

A Balanced Scorecard (BSC) is a strategic performance management framework for measuring the impact of strategic decisions across all organizational drivers of an organization. A BSC provides a wider perspective on strategic decisions made by an organization by measuring the impact on key business drivers such as finance, customer requirements, internal processes, innovation, and growth […]

Six Sigma is a combination of the best elements of various quality improvement methodologies and a rigorous statistic-driven approach to performance improvement. The term “Six Sigma” was coined by Bill Smith, an engineer at Motorola. Six Sigma, in the present form, originated in the early 1980s at Motorola as a tool for reducing product-failure levels […]