Free Articles on Lean Six Sigma Courses

How to Gather Customer Data through a questionnaire? Let us learn how to gather customer data. A well-defined goals are the best way to assure a good questionnaire design. When the goals of a study can be expressed in a few clear and concise sentences, the design of the questionnaire becomes considerably easier. To effectively […]

What tools are used in Define Phase of six sigma? A Six Sigma team uses a number of tools in the Define phase to identify and define problem areas or opportunities for improvement. The tools include: Project charter is a  document that provides a clear, concise description of the business needs that a project is intended […]

Any aspirant preparing for Lean Six Sigma Certification Exams of ASQ or IASSC, it is important for you to understand the difference between CTQ, Primary Metric and Secondary Metric.In Lean Six Sigma, the term CTQ is very commonly used. CTQ is an acronym Critical to Quality. As the name suggests, any attribute, parameter, factor or […]

In the previous topic, you created a tree diagram. Key issues identified must also be sorted in the order of their importance. A prioritization matrix helps determine the order for dealing with different issues or selecting solutions according to their relative importance. In this topic, you will create a prioritization matrix to identify crucial issues […]

Six Sigma projects are primarily focused on customers. The other areas that Six Sigma projects focus on are: Improving the performance of Critical to Quality (CTQ) Reducing the number of complaints from customers. Reducing in-process or internal defects. Reducing warranty claims. Improving survey and customer research scores. Capturing feedback from staff members effectively. Increasing profits […]

Some of the major attributes of CTQ include: A single meaning for each metric across all geographic locations. Defining the process owners who are responsible for tracking the CTQ. Clearly defined defects and opportunities in the process. A consistent measurement system to provide accurate and precise measurements. And, it must be derived from the VOC […]

An affinity diagram is a tool that is used to organize a large number of ideas, opinions, and issues and group them based on their relationships. Affinity diagrams are generally used for categorizing ideas that are generated during brainstorming sessions and can be particularly useful for analyzing complex issues. The steps for creating an affinity […]

To gather the VOC, effective methods for accurately capturing customer requirements are required. Several methods are available to capture the VOC. Interviews are used to gather information from stakeholders by talking to them directly. Interviews aid in identifying and defining features and functions or desired project deliverables. Focus groups is a trained moderator-guided interactive discussion […]

 from Canopus Business Management Group

We talked about the need for Lean Six Sigma project selection in detail in the earlier articles, in this one we’ll cover the criteria for selection and the in the following article, we’ll move on to talk about the tools used for selection and how to engage the stakeholders in the process. I have found […]

Criteria for project selection from Canopus Business Management Group

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There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.